Home-Start Welwyn Hatfield

Referring a family

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This page is about how to arrange for Home-Start Welwyn Hatfield to support a family - or how to "refer" the family to Home-Start. It applies both to professionals who wish to arrange support for a family, and to families themselves who want to ask us for help.

Home-Start Welwyn Hatfield

Families can be referred to Home-Start by anyone

Who can refer a family to Home-Start?

Anyone can – including the parents themselves. Families are usually referred to us by:
  • Health visitors
  • GPs
  • Social workers
  • Teachers
  • Playgroup leaders or
  • The family themselves.

Many families are in need of Home-Start support

Will Home-Start agree to support the family?

As long as we have a suitable volunteer available, we will agree to support a family if:
 
  • The family has consented
  • There is at least one child under 5
  • The family lives in the Borough of Welwyn Hatfield
  • A Home-Start referral form has been completed
  • There is no perceived danger to the personal safety of those visiting the family.

  • Please note that we only take on a family if the family itself gives us their consent. If the family does not want a Home-Start volunteer to visit, whatever the circumstances, then we don’t visit.

    How do I refer a family to Home-Start Welwyn Hatfield?

    You need to complete a Referral Form and send it to:
    Home-Start Welwyn Hatfield,
    Countess Anne Childcare Centre, School Lane, Hatfield, Herts AL10 8AX
    We shall then get in touch with you and with the family to discuss how we can help.

    What happens when a family is referred?

  • The family is visited by the Home-Start co-ordinator to discuss the ways in which we can help. We do not force solutions on families - we only provide the kind of support that the family believes it needs.
  • The co-ordinator then matches the family to a volunteer. This is done as quickly as possible, although - depending on the number of volunteers currently available - it may take a little while to find the right match.
  • The co-ordinator introduces the volunteer to the family, and the volunteer visits the family for 2/3 hours each week providing the kind of support that the family needs. The Home-Start co-ordinator keeps in touch with the family and makes sure their needs are being addressed.
  • This arrangement continues for as long as is appropriate. When the parents, the volunteer and the co-ordinator believe the family will be able to cope without Home-Start, the support is withdrawn.
  • Click here to download further information about Home-Start's referral process.

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    Home-Start Welwyn Hatfield
    YMCA Childcare Centre, School Lane, Hatfield, Herts AL10 8AX
    Tel: 01707 708606
    Email: info@homestartwelwynhatfield.org.uk

    Home-Start Welwyn Hatfield is a company limited by guarantee.
    Registered in England & Wales No. 6951050   Registered Office: Oak Tree Children's Centre, Ludwick Nursery School, Holwell Road, Welwyn Garden City, Herts AL7 3RP 
    A charity registered in England and Wales.
    Registered Charity No. 1130534

    Copyright ©2009, 2010 Home-Start Welwyn Hatfield. All rights reserved